How do I change the time I can open the Telehealth session.

Answered

Follow

Gillian A. Dixon

• July 15, 2021 13:46

I noticed that there is now a time you are able to join the Telehealth session (at most 10 minutes before the scheduled appointment time). I (the Therapist) would like to be able to connect before that 10 minute time. How can I do that? Am I able to have the patient connect 5 minutes before the appointment time and I connect at an earlier time?

0

• 

  Sara

  • July 22, 2021 20:15

  Hi Gillian,

  As the clinician, you can join the Telehealth session at any time. This change with our Telehealth feature is to prevent clients from entering the Telehealth session 10 minutes before the start time. Since this is the case, if you and your client both enter the Telehealth session less than 10 minutes before the start time, you will both see each other and may begin the session early if you would like.

  0

  Comment actions Permalink
• 

  Gillian A. Dixon

  • July 22, 2021 21:00

  Unfortunately I am not able to join at anytime, that’s the problem I’m having. I (the Clinician) am also getting the message that it’s too early. What do I need to do to change that?

  0

  Comment actions Permalink
• 

  Sara

  • July 23, 2021 16:44

  Hi Gillian,

  I have gone ahead and created a Help Request on your behalf so that a member of our Customer Success team can follow up with you on your experience with Telehealth.

  0

  Comment actions Permalink
• 

  Joann G. Aronow

  • August 28, 2021 13:04

  The time is showing to be CDT and I am in CST how do I fix this?

  0

  Comment actions Permalink
• 

  Sara

  • August 30, 2021 17:13

  Hi Joann,

  To change the timezone of your account, go to Settings > My Practice > Time Zone. Currently all of our time zones are set in UTC.

  0

  Comment actions Permalink

Please sign in to leave a comment.