missing insurance claim?

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Merritt Stewart

• July 15, 2021 18:44

I submitted a claim (with multiple dates of service) to Aetna. I was paid for 5 of the 6 dates but one was denied because I neglected to add the GT modifier. I am unable to locate that claim on SP in order to modify and resubmit. Any suggestions appreciated- thanks! 

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  Ayelette

  • July 18, 2021 20:02

  Hi Merritt,

  Thank you for reaching out directly to our team as this is specific to your account. I see that my colleague Henry is working with you.

  For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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