Reminder Prompt No Longer Active

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Rebecca Love

• July 15, 2021 19:59

I recently stopped using Simple Practice's platform for Telehealth due to ongoing connectivity and quality issues, however now none of my clients are getting email reminders for ANY sessions (yes, I double checked my settings and reminders are on). I am also no longer able to send a reminder at the time of the session. Why is this feature suddenly gone? Just because we aren't using YOUR online platform doesn't mean we aren't paying for these features!

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  Sara

  • July 22, 2021 20:23

  Hi Rebecca,

  Without having our Telehealth feature enabled, all appointments scheduled will receive the Email Reminder email and Appointment Reminders text which you can adjust the settings for under My Account > Settings > Client Reminders. 
  
  For more information about client reminders, you can review this Help Center guide: How to set up appointment and time of scheduling reminders. 

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