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Managing Availability: Clients getting a message that I have no openings

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Elizabeth Brokamp

I have clients who can't see any availability so are no longer able to self-schedule.  I am not sure why this is happening. 

This is also a problem in setting up my Monarch profile.  I have my availability set up on the calendar so do not understand why Monarch is saying that I have no available appointments.  When I try to work through the steps in Monarch to make sure I have available slots, it duplicates my availability i.e. on Tuesdays, Wednesdays, and Fridays, I have openings from 8 -12 so it will show 8 - 12 twice on the calendar.  Help!

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8 comments

Date Votes
  • Jennifer Gildner

    I am having the same issue that Elizabeth mentioned. Because it's been reported by many therapists for over a year now, this no longer seems to be an individual account issue, but instead seems that it must be a system issue. Is there an update or work around that has been developed?

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  • Sara

    Hi Elizabeth and Jennifer,

    I have gone ahead and created Help Requests on your behalf to further investigate the calendar availability issue that both of you are experiencing. One of my colleagues on the Customer Success team will send you an email with steps to take to resolve this.

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  • Marcia Cooper

    I am having the exact same issue as Elizabeth and Jennifer with regard to my Monarch profile. I have submitted a request but have not received a reply. Is there a way to resolve this? Thank you.

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  • Sara

    Hi Marcia,

    I see the Help Request that you have submitted and can confirm that someone will be responding to you as soon as possible.

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  • Bruce Knight

    I have been having the same issue for months now and am beginning to expect a decrease in charges unless you get the system fixed. Part of the reason I implemented this was to save me the extra time of emailing/texting/phoning to schedule. I do not have time for all this systemic fixing. That is the EHR job!

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  • Bruce Knight

    Please have someone reach out to me at bruce@charlottetherapy.com. Thank you in advance for this. I need to get this fixed now. Thank you. 

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  • Marcia Cooper

    The support team reached out to me very quickly and I was extremely pleased with the detailed step-by-step instructions they provided to fix the issue. It was an easy fix with the help they provided. 

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  • Ruth
    • Edited

    Hi Bruce, I've created an email help request for you so a member of our team will reach out to you ASAP. In the future, you can reach them by clicking the ? icon > Ask Questions > No > Contact Support > Send an Email Request! Here's more on how to email us for questions that require further investigation: https://support.simplepractice.com/hc/en-us/articles/360002795252-Logging-in-to-SimplePractice-and-submitting-help-requests ! 

    Marcia - thank you for your kind words! We're glad we were able to help.

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