Skip to main content

I Need to use the Same Service Code More than One and Systems Says Already in Use




  • Sara

    Hi Michelle,

    I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you on the best workflow to adding these services into your account.

    Comment actions Permalink
  • Kimberly C. Lackey

    I see that this question is 5 months old. I have the same question. I need to be able to add a CPT code for the same service, but different lengths of time for the sessions (e.g., 30-min session for 92507 and 45-min session for 92507). I do not bill insurance and my clients are all private pay. I include the CPT code for them to file a claim if they wish to do so. However, their private pay rate changes based on the length of the session. How can I use a CPT code twice in my list of services?

    Comment actions Permalink
  • Sara

    Hi Kimberly,

    At this time, our platform will not allow you to add the same service code more than once. However, I can suggest an alternative workflow. 

    To create different session lengths and prices for the same CPT code you can create a new service code using the CPT code with a slight alteration. To do this you can go to Settings > Billing & Services > Services > Add New Service and type in something like "97124 +", then click Add New Code. 

    I recommend adding a symbol to the end of the CPT because it can be easily edited in the event that you need to create a claim for insurance. Once you have added the code, you can fill in the description and pricing details accordingly. To do this, go to the client's Overview page > + Create New > Claim/CMS1500. The claim will then appear. In the services section, you can edit the text. You can delete the "+" beside of the CPT code. 

    Comment actions Permalink

Post is closed for comments.