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billing questions




  • Sara

    Hi Ruthann,

    I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to answer your questions and look specifically into this client's account to provide a solution.

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  • Debbie Church

    I am having a issue as well. Trying to determine what date of service a credit card payment was applied to as well.

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  • Sara

    Hi Debbie,

    Payments are applied to the oldest invoice that the payment amount can fully cover. With this logic in mind, it is possible to determine which invoice the payment was used for by looking at the oldest invoice that went from being marked as Unpaid to Paid.

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