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Insurance payments received and posted on Simple Practice, not posting to client

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Teresa Jones

I have two clients (one on MHN, one on Aetna) in which the payment from insurance was received, Simple practice shows the payment, and shows that it was allocated to the correct client, however the payment is not being applied to their balance.  Thanks for your help.

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8 comments

Date Votes
  • Sara

    Hi Teresa,

    I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you on the issue you are experiencing with allocating payments.

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  • Billing Person

    Patient not found while posting payment?

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  • April Carlson

    A client paid all of their copays for the past 10 sessions not realizing that the new job of their spouse gave them double coverage. The 2nd insurance has paid for the copays from the past 10 sessions but the client is only being credited for 3 of the copays. How do I get the credit to show for the other 7?

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  • Julie Semego

    Hi I am noticing that for various clients their insurance payments are not automatically posting to their account as they had been in the past.  Is there something that I changed by mistake?  How can I check on this?  Thank you,

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  • Susan Jaros

    How to fix PLEASE!!!! Please state if you are aware of this issue that has been brought to your attention a lot recently.  If there's an issue, and it's with SP, can you provide details on what in the world is going on?  It seems like SP is falling apart and it is seriously concerning.  Aren't you authorized to answer questions here?

    Does anybody have feedback on how you're handling this?  Who has time to manually enter the payments received?  I am paying for a service and it's not working. I have seen a lot of pushback on how SP has changed the structure of how we are billed and costs more to pay for services we already receive.  If you have looked into any alternative EHR's, please let me know @ info@susanjaroslcsw.com.  Thanks All!

     

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  • Giles Rainwater

    Same here, receiving payments for secondary insurance that shows up as paid but are not posting to patient account.

    Is there a way to submit payments through SP and post payments manually since SP has such a difficult time linking all the payments together, leading to erroneous patient balances and invoices sent to patients?

    Thank you

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  • Paul Friedberg

    HI anyone have any luck with any of this? I am having issues getting a straight answer from simple practice, I have 3 patients whose insurance is saying they have paid the claim and I have no record of this at all from Simple practice.. . . .

     

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  • Paul Friedberg

    HI anyone have any luck with any of this? I am having issues getting a straight answer from simple practice, I have 3 patients whose insurance is saying they have paid the claim and I have no record of this at all from Simple practice.. . . .

     

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