Insurance Company XY paid claims twice 18 months ago. I did let them know. Instead of letting me write a check or something easy, they are pulling those payments from current accounts. Insurance Company XY is the second to do so this year.
Basically, they saw that they over paid for John, Paul, George, and Ringo quite some time ago. They are rectifying it by not paying for David, Elton, and Janice right now. How can I indicate this in Simple Practice? To make matters more complex, the claims for John, Paul, George, and Ringo may have pre-dated our office joining Simple Practice, but I can add the billing information in for the sake of accounting cross over if necessary. I have done that for billing on a few clients.
I know this is the habit of insurance companies to correct overpayments this way, so I'd really like a solid and consistent method, but I cannot see this even discussed anywhere.
This company does not send an ERA to SP. The EOB is mailed to our office, and we enter the payments into SP manually.
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