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ipad telehealth App problems

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  • Ruth

    Hi Lois, I've created an email help request on your behalf so a member of our Technical Team can investigate your Telehealth call logs. To give you some context, we recently made updates to our app that requires participants to have at least an iOS 13, or Android 7 operating system. Since you seem to be experiencing this issue consistently with certain clients, I'd recommend having them update their device's operating system. You can forward these instructions on how to update your operating system to your clients: https://support.simplepractice.com/hc/en-us/articles/360004152671-Getting-started-with-the-SimplePractice-mobile-app#checkingan . A member of our Technical Team will be in touch soon!

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