I keep getting a "can not access your camera message".

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Felicia Green, Ph.D., L.P.C

• September 21, 2021 20:06

This probably KEEPS happening to me. I have had to use my cell phone for sessions today. This is the third time this year. PLEASE HELP

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• 

  Ruth

  • September 21, 2021 20:20

  
  Hi Felicia, when you update your browser, or clear your browser cache, you may've undone the camera and microphone access for Telehealth. To enable camera and microphone access again, please follow these instructions: https://support.simplepractice.com/hc/en-us/articles/360001196372-Getting-started-with-Telehealth#enablingyo 

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