Billing issue

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Felicia Kolodner

• October 12, 2021 17:20
• Edited

I ran several invoices through a an expired credit card.   It is now showing up as paid and I can't delete or "refund" the money as the card no longer exists.   I now have the new card on file, and I can't run it because the invoices are being showed as "paid.".  Thank you

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  Sara

  • October 12, 2021 17:57

  Hi Felicia,

  I see that you were able to create a Help Request for this question. Someone from our Customer Success team will be following up with you on this as soon as possible to help resolve the issue.

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