Claim Sent Report vs Claims charged on Invoice
Has anyone else noticed discrepancies between the number of claims on the claim report vs the number of claims charged on your for each month? We reached out to SP and were told there was no report to show each claim submitted (or resubmitted/edited and resent) but our numbers vary 75+ claims from the report available each month. How do other groups track this since SP cannot provide the report?
After switching to the new subscription tiers, I checked into this for the first billing cycle under the new tier and for my solo practice, the count was off by almost 30 claims. When I tried to search for information about how the number of claims is calculated, I couldn't find any guidance at all. I'm very disappointed in Simple Practice and am looking for alternatives.
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