Unacceptable

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Elisa L. Lederer, LCSW

• October 28, 2021 14:20

Hi,

Simple practice is not keeping my progress notes!  They are disappearing and I cannot input back notes ie. a note that is from another time frame.  There is no customer service contact in sight and this is totally unacceptable.  The platform is not user friendly and this is very serious as providers need a working platform and useable platform AND CUSTOMER SERVICE if we have an issue.

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  Sara

  • October 28, 2021 18:51

  Hi Elisa,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you and address this progress note issue you are experiencing. Additionally, we have email, chat, and phone support available which are outlined in this Help Center guide: https://support.simplepractice.com/hc/en-us/articles/360018139532-How-can-I-get-help-from-your-team-

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