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  • Sara

    Hi Michael,

    This is possible if your hearing aids have bluetooth capability. If they do, here are steps to take to set up the bluetooth connection depending on the device you are using for Telehealth sessions.

    If you're on a Windows device: 

    1. Click the Windows button in the bottom left corner.
    2. Click the gear icon to be brought to the settings of the device. 
    3. There'll be a search bar, click into that search bar, type in Sound Settings, and select the Sound Settings option,
    4. Once there, there'll be a section labeled Output, and in this section there'll be a dropdown labeled Choose your Output device, click into that dropdown, and ensure that the output device is set to the hearing aid. 

    If you're on an Apple Device:

    1. Click the Apple Logo in the top left corner of the screen.
    2. Select the Sound Option.
    3. Select the Output tab, and ensure that the hearing aid is selected as the device. 

    Lastly, it's important to note that the default output device can be changed on the Telehealth interface as well. With that in mind, check this as well by giving the following steps a try:

    1. A session will need to be scheduled to test this out, so once the client has joined the session, on the waiting screen before joining the call there'll be a gear icon, click that icon.
    2. From there you'll want to go through and select the Audio option.
    3. Once here, ensure that the speaker option is set to the hearing aid. 
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