Blurred Background

Answered

Follow

Laura Fuller

• November 16, 2021 18:31

I saw a pop-up regarding this feature, but can't find information now on how to enable it.

0

• 

  Sara

  • November 16, 2021 19:07

  Hi Laura,

  This setting is automatically enabled in every customers account. To turn it on within a session, go to the video settings for the session and then select the blurred background option. This can only be done once you have opened a session.

  0

  Comment actions Permalink
• 

  Porsche Holcomb

  • November 18, 2021 01:35

  Good day. I tried the setting, but it says that it's only available for Chrome, Edge and Opera browsers. Will Firefox be phased in one day?

  0

  Comment actions Permalink
• 

  BARBARA Elgin

  • November 18, 2021 21:06

  I have chrome but the blurred background needs tweaking.  Is that being looked at?  Clients complain some of my face is now blurred.

  0

  Comment actions Permalink
• 

  Sara

  • November 19, 2021 20:18

  Hi there,

  Yes, we are looking into eventually adding the blurred background feature to Firefox in the future.

  We are also currently evaluating how we can alter our blurred background feature so that it is smoother and less distracting during Telehealth sessions and we will continue to make updates as we better understand those issues that need to be resolved.

  0

  Comment actions Permalink
• 

  Cheryl Gilbert

  • January 06, 2022 22:12

  Is there any progress in making the therapist's face outline better and not so blurry when using backgrounds? Clients complain it is too distracting still. Thank you so much. 

  1

  Comment actions Permalink
• 

  Sara

  • January 12, 2022 21:13

  Hi Cheryl,

  This suggestion has been added to our Ideas and Suggestions Board and is currently being looked into by our Product Team: https://simplepractice.uservoice.com/forums/918553-simplepractice-feedback/suggestions/44514924-telehealth-background

  1

  Comment actions Permalink

Post is closed for comments.