Credit Card Processing

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Dan Jones

• November 22, 2021 18:30

Credit Card posting.  The system freezes up.  

searched this issue and found multiple posts and responses.  Prior responses suggest clearing cache or using a different browser.

What Browser is supported?

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  Dan Jones

  • November 22, 2021 18:47

  my preferred browser is Avast Secure Browser - A Chromium based browser.  I also tried to process cards using Google Chrome and Microsoft Edge.  Same result in all 3 browsers - the system seems to lock up.  No accept nor reject of the card.   This does not appear to be a Browser issue.

   

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  Sara

  • November 22, 2021 22:42

  Hi Dan,

  If you have tried clearing your cache on all the browsers you have tried, I recommend creating a Help Request so that our Customer Success Team can investigate what may be causing this issue. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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