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Help Guide is not helpful

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  • Sara

    Hi Tony,

    I see that the person you were speaking with on chat created a Help Request for you. Someone on our team will be able to troubleshoot this with you since you have already completed the steps listed in the Help Center guide. Just for some more context, whenever a customer is experiencing Telehealth issues, we always want to verify that they completed the steps in the Help Center guide. Sometimes this can immediately solve the problem and sometimes it doesn't which leads us to begin to troubleshoot and investigate this with the customer since the Help Center guide steps had been ruled out.

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