iPad Air working inconsistently.

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Deborah Rasso

• November 23, 2021 23:45

I have been having trouble connecting with clients via the iPad Air. I have the latest version of the app installed.  Yesterday I had 8 sessions. 4 of them worked the other 4 I had to quickly switch to my IPhone 12 to do the sessions.  

I can wait for them in the room and then see that they are connecting. They may not see or hear me, or I may not be able to see or hear them.  As soon as I try on the IPhone it connects perfectly.  

Is there a fix for this?

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  Sara

  • November 24, 2021 19:14

  Hi Deborah,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you and troubleshoot this Telehealth issue.

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