I have a client. The client is insured under someone who has FEP. My understanding is that FEP is the federal part of Blue Cross Blue Shield. My understanding, based on reading about this on the Simple Practice Help Center is that when a client has FEP you bill to the local Blue Cross Blue Shield. In our case [state where we render services], because we render services in [state]. Here's where things get confusing. Half of the claims I have summited to Blue Cross Blue Shield of [state] have been rejected saying (A8) Information submitted inconsistent with billing guidelines. Claim submitted to incorrect payer. (732). Half have not gone through without issues. Not certain if it was related but for the half that went through and were accepted, the clients DOB was where the insured's DOB should be. Simple Practice automatically loaded it this way, but only for some. Please help.
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