When will my client receive their refund?

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Shawn Kraemer

• November 29, 2021 19:24

I refunded my client through SP on 11/13/21.  Can you advise when the money will be refunded to his credit card?  As of today (11/29/21) he has still not received it.  

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  Sara

  • November 29, 2021 20:06

  Hi Shawn,

  Refunds take 5-10 days to appear on a client's statement. Since the refund was processed more than 10 days ago, I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you and look into why this is happening.

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