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Reminder sent to emergency contact

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  • Sara

    Hi Nikki,

    It is not possible to send appointment reminders to an emergency contact, therefore, it sounds like the client may have entered in her mothers email address as her own and then enabled client reminders. Since I am unable to look into this client's account to see what happened, I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you and look further into this.

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