Reminder sent to emergency contact
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I just started using Simple Practice. I have a new client who was angry because a session reminder was sent to her mom, who is her emergency contact. I can understand her anger. Her mom's information was from the start paperwork she filled out, not anything that I manually entered. Is it possible that it automatically defaulted to send reminders to the Ct's mother? Or did the Ct have to click something, when filling out their start work, agreeing to it? I manually went in and edited it to no longer send reminders to the emergency contact. But, I am mortified and don't want this to happen with anyone else. Please help.
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Hi Nikki,
It is not possible to send appointment reminders to an emergency contact, therefore, it sounds like the client may have entered in her mothers email address as her own and then enabled client reminders. Since I am unable to look into this client's account to see what happened, I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you and look further into this.
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