Emergency Contact Sent Reminder
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I posted yesterday that a new Client's emergency contact was sent appointment reminders for my client's session. I did not import that emergency information, it must have come through the start paperwork. I was horrified to learn of these notifications. I am unsure if Simple Practice defaulted to send those reminders or if my client might have opted in, unknowingly. The response to this question stated that it's not possible for emergency contacts to get notification. But, it is. I was able to go in and manually turn off the reminders. I want to know how it might have happened that it was turned on, to start.
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Hi Nikki,
Per your last post, I created a Help Request for you so that our Customer Success Team can look into this and I see that my colleague Caitlin emailed you on Wednesday and has not received a response. In order for Caitlin to investigate this, she will need you to respond to the email with some information.
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