I can't find a client in the portal

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Heather Williams

• December 06, 2021 00:44

I went to schedule a client and his name is not appearing in the list of clients. This is the first time this has happened and I'm not sure what to do to find him. He's not inactive and when I go to add him as a new client it says that his email is already being used. HELP.

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  Sara

  • December 07, 2021 18:02

  Hi Heather,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to look further into this.

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