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Cash Refund Tip Didn't Work

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  • Sara

    Hi Jessica,

    If the client paid either Cash, Manual Credit Card, or Check, then the above method will work to delete it. If you charged the client's credit card, then you will need to refund the payment. To process a refund:

    • Navigate to Billing > Card Transactions
    • Locate the transaction you’d like to refund
    • Click Refund to the right of the charge
    • Enter the specific amount you'd like to refund your client
    • Click Refund in the upper right to finalize the transaction
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