sound for clients

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Daniel Gilmore

• January 06, 2022 23:13

I am new to the telehealth platform with Simplepractice.  My clients are unable to hear me despite multiple troubleshooting efforts. My microphone works in other platforms like ZOOM.  Is there a setting I am missing?

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  Sara

  • January 07, 2022 21:04

  Hi Daniel,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to offer troubleshooting assistance.

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