SimplePractice is raising prices and will shut off commenting on our posts here as we raise our concerns... :(Answered
Watch them turn off the commenting on this post. Here's my email communication with SimplePractice when they announced their rate increases. They've gone silent and haven't responded any further.... Not a great sign.
Sent to SP on Jan 5th:
Just got the email from you all about the price changes going into effect in March 2022. I have to say it seems completely unreasonable to not have a cheaper option than $69/mo to include appointment reminders. I pay $39/mo right now with appointment reminders. This almost doubles my cost. The basic to essential is too big a jump and I have to say I will no longer be a customer of SimplePractice. This is incredibly disappointing since I’ve used SP for years now (at a group practice) and now at my own. And I’ve taken the time to set up my forms and feel like I’ll be losing that work. A slight increase I’d understand… but a $30 increase just to keep appointment reminders is incredibly disappointing.
Response from SimplePractice (very generic reply that's available in all of their published information about these rate changes lol):
I definitely understand where you are coming from here. I want to assure you that your feedback on this feature will be shared with my team as it is most valuable to us in terms of what will work best for you as our customer.
Changing our subscription plans wasn't a decision that was taken lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need, and to better reflect the value created by all the innovative features we've developed, this includes our robust client reminder feature. Which is ultimately why it was decided to go to the premium plan.
Our team carefully researched the best plan options to provide our customers, and the fair rates to charge for them. Our new plans are specially tailored to better fit the different stages of a practitioner’s journey.
We also made this choice to be able to continue to enhance and develop more features for you, and to ensure you’re supported along your journey as a practitioner. We’re continuing to invest heavily not only in product development, but also in our US-based Customer Success team. We’ve also introduced phone support and extended our chat hours to make support even more readily available to our customers.
These subscription enhancements allow us to continue to deliver a level of quality and service that we can be incredibly proud of, while still offering our customers the flexibility they need. You can learn more about the new SimplePractice plans on the Pricing Page to find the best plan for you.
If I can provide any additional information or assistance here, please do not hesitate to let me know. I am here and happy to help in any way that I can.
The price increase is dramatic - probably more dramatic than any other service I've ever used. SimplePractice will now cost me 60% more. They have gated important features behind very expensive plans - such as the ability to have more than one practitioner. You would need to spend at least $160 per month just to have two practitioners!
I can see that my colleague Marisa has responded to your most resent response in your Help Request.
The reason that we are closing comments in these posts is because they have been turning into an echo chamber of the same sentiments around our recent pricing change that we have seen across all SimplePractice social media accounts. Our Community Team who monitors this forum as well as our larger company are fully aware of everyones feedback as we are actively sending these posts to our team to review. If there are any questions about the pricing change, we are here to answer those and facilitate those discussions, but posts where there are repetitive sentiments on the pricing change will have comments closed once the feedback is submitted to our team by us.
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