telehealth links are being sent after the appointment time

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Karen Daniels

• January 10, 2022 20:45

I've noticed that for my telehealth appointments today the link is not being sent 10 minutes before the appointment but about 30 minutes after. I did send a link to one client through my email but they were still unable to get on. The other clients must have used previous links, at that time I was not aware of the problem

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  Cameron Taylor

  • January 10, 2022 20:53

  I just came on here to ask about this as I noticed it too.  My clients are getting their email and text reminders halfway through our session.  Can someone please advise on how to remedy this?

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  Gretchen Anderton

  • January 10, 2022 21:31

  I am also having this issue-- I believe it started on Friday.

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  Brita Fosse

  • January 10, 2022 21:44

  I am also having this issue - any remedies or guidance would be greatly appreciated! 

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  Bernard J. Newton

  • January 10, 2022 22:15

  Same issue for me. Very frustrating. 

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  Sara

  • January 11, 2022 19:39

  Hi everyone,

  The issue of Telehealth reminders being delayed is something that we noticed occurring yesterday. Our team has requested that anyone who encountered this should create a Help Request so that our Customer Success Team can look into this. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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