difficulty filling out forms on phone

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Health for Friends

• January 12, 2022 15:46

We have discovered that when clients are filling out the initial intake forms on their phone it jumps.  When the client answers a question it goes back to the top and then they have to scroll back down to the next question.  That can be frustrating and we fear that some clients will just give up and not complete the process.  

Is there something we need to do or is this a glitch in the system?

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  Sara

  • January 12, 2022 22:34

  Hi there,

  I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with troubleshooting this.

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