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Is simple practice open to feedback?



  • Keiko Yoneyama-Sims

    I saw a post asking Simple Practice to keep calendar sync for the $69 plan but I can comment on that no longer.  I really wish they will make calendar sync included or make as an add-on feature to $69 plan. 

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  • Brienne (Brie) Pierquet

    Being posted, yes. But I can't find my original one, so I re-posted. I'm guessing they aren't open to feedback since they keep giving the same generic PR answer and closing the comments instead of addressing this issue directly.

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  • Sophie Archibald

    No, they are not open to feedback. They will cut and paste the same answer to multiple threads and then close the conversation altogether so you can say anything back. I can't tell if that type of communication style is worse than the price increase but it confirms my choice to leave. This is the "cut-and-paste" answer that will probably be placed on this thread. The first sentence "Changing our subscription plans wasn't a decision we took lightly." That's not at all trust-building to know that you chose this decision thoughtfully. 


    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

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