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Explanation of new pricing




  • Melissa Duca

    What is your free hipaa compliant site for telehealth?

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  • Melanie O'Neill

    So disappointed with this move. I paid for January and just by selecting a new plan for February, all my appointments disappeared from my Google Calendar. This is ridiculous and I'm actively looking for other software. 

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  • Andrew Engstrom

    I use Doxyme for telehealth.  Although I beleive the lifting of hipaa restrictions due to covid is still a thing, you can use Google Meet, even Facetime. 

    Melanie - man...ya there are some 'power tactics' at play that make me wonder if there is new leadership or something.  I could definitely be wrong, but it's like there's a spirit of 'ok to heck with all your concerns and 'very dissapointed's and demands - here it is, and you'll use it and like it or get lost!' to it.  That's pretty charged (my bias), but I completely doubt this is a benevolent move on their part (due to greed, and even their own bias).  That your calendar got sad.  Reminds me of Windows pushing Windows 10.  "Just click here and your whole computer world will happily and instantly evolve!" *crash*  Except SP has a very clear advantage to press and they can create immediacy with something like wiping your calendar without providing for a way to ease the transition.    I'm sure it will be totally fixed if you upgrade to the expensive package though.

      I wonder about the time of year this change rolled out.  I always suspect, I guess - but right now I just can't deal with finding a new know?  In June though, much easier.

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  • Sarah Rossmiller

    Really good points. I was thinking basically the same but your summarizing insight, “ I think the way they are going about it reveals that they have an adversarial relationship with me as a customer” was what I feels sums up my actual outrage about this. The WAY it’s being done is the worst part!

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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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