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Plan Change Complaint




  • Ross Lents

    I second this. Plan is going up 30% b/c I use a billing person who logs in and pulls my superbills. There is no option to add this type of person in any plan but PLUS. I don't use 90% of what PLUS is pitching. Frankly I need the basic plan with telehealth and allowance for the billing person to log in. For $99 a month I can go back to Practice Fusion and have billing layout that works 10x better than the cobbled billing SP uses. 


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  • Laura Pumillo

    I'm in the same situation, can't reach a human being to discuss these very high fees!

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  • Wendy Khentigan

    I am glad I am not the only one who is upset about being cornered into a substantial increase just because a staff person does scheduling. If nothing else this should be an option to add her a la carte for an additional $10 per month rather than a $40 increase at once on a fee that was $59. I hope the company will rethink this.

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  • Crystal Tetzel

    I can't believe the price hike!! I JUST switched from therapy notes to simple practice for several reasons even though simple practice was slightly higher in fees. I may very well be switching back to therapy notes and I'm extremely upset. We do incredibly important healthcare work, are not huge corporations with ridiculous amounts of money to spend, and are being taken advantage of. Simple practice I hope you actually read these comments. this is unacceptable. 

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  • Ingrid A. Mota de Alcantara

    I am also very frustrated with the increase. As a new therapist, I'm trying to make ends meet and paying extra for my supervisor and for the calendar sync feature makes it so much harder! Please reconsider!


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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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