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Price Increase is just plain sad. I will be leaving.

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4 comments

  • Dr. Amy Clayton

    I agree and am equally insulted and planning on switching.  I pay $59 a month and to keep the same features, I would not just be bumped up to the $69 a month but put into a whole new bracket with features I don't even need.  JUST FOR CALENDAR SYNCING.  

     

    Not taking care of your customers Simple Practice..

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  • Tamara McFarland

    Already researching other options and there are some that will completely fit my needs at the $59.00 price range.  

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  • Sophie Archibald

    I totally agree. My plan is to go from 167/month to $217 with features I DON'T WANT. I am shopping around right now. That's not okay.

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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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