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Steep price increase




  • Rebecca Denby

    I would love to see appt reminders as an add-on to the starter option. 

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  • Nyasha Grayman

    I agree that the price hikes are substantial. I'm sure that they calculated for an x number of cancellations as a consequence prior to settling on these prices, but it's unfortunate, still. Now I have to shop.

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  • Sonny Saltalamachia

    Yeah. This was an odd roll out to say the least. No e-mail or explanation. Just a headline at the top of my calendar when I logged on today. This was an EHR designed by a clinician, but this move lost that touch. Explanation at the very least is needed. I love most things SP but I'm not opposed to finding alternatives that at least have better communication with the user base. 

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  • Bryan Kelso LMFT

    I went from 69 + 49 for an extra clinician month to 99+99  no extra service.  almost doubled over night!  I guess I will have to start shopping as much as I hate to switch.


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  • Christie Ryan

    I agree. I was on the medium plan because I use the calendar and Telehealth and now I have to pay more for the 99 plan. Very annoying when you don't even use everything. Wish you could select features yourself and build a plan :(

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  • Gregory Ross

    Totally agree.  My pricing went from $59/mo. to $99/mo. just so I can keep the same features I have now, which includes the Calendar Syncing feature.  Not cool.

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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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