Agree with former complaint re calendar synch removal
Answered
Hi Sara,
I have to agree with previous post about removing the calendar syncing. When I opted for the required choice for a new plan for the next billing cycle, it removed my syncing for this cycle. That's hard to accept.
Here is the previous post, which I have cached:
- 22 days ago
I understand raising your rates a bit-- but removing the calendar sync from my solo practitioner plan feels petty and punitive. It makes no sense for me to pay 40% more than i'm currently paying for the same service I currently have. Going from $59 per month to $99 per month is --pragmatically speaking a 40% increase for my business to retain the same features. Excessive and punishing. Please reconsider. Otherwise, I will be reconsidering simple practice.
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I'm finally getting around to looking at the 'options' SP is giving us and was OK with a price increase.... until exactly this calendar sync feature came to my attention. Really? It's the only thing I rely on that will go away with the mid tier plan. Feels SO oily. Shame. I'm joining the exodus unless they rethink this.
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Same. I just got around to going through the pricing options this morning. Their prices seem to be set for larger practices with multiple clinicians, because I know very few independent therapists who would be able to justify the rate increase offset by the features. I am hoping that Simple Practice get their heads out of their asses and fix the pricing structure within the next 2 months, otherwise I'm out. There's no way I'm paying $100 to get features I have now for $60.
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I am also considering finding another EHR provider after this surprising turn of events. As soon as I switched into the new pricing structure, I lost the calendar sync despite paying the same exact amount. This is an ESSENTIAL feature and not worth paying another $40 for. This is an unfortunate decision on SimplePractice's part and damaging to its brand.
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Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.
In 2021 alone, we:
- Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
- Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
- Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
- Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
- Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice.
We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.
Thank you for your feedback.
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