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Calendar Sync Complaint

Answered

Comments

21 comments

  • Elvina Lui

    I AGREE!

    I don't use anything in the middle or top tier EXCEPT for two way calendar sync. 

    Under the new plans, the price difference is $69 a month. 

    I would be happy to pay a bit more, but not three times what I would have. 

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  • Leia Miranda

    Completely agree! I used the middle tier, but to have to pay $30 more for that one basic feature?!

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  • Jon Ebert

    Agreed!  Been here almost a year. Solo practitioner.  Can't justify paying for the top tier plan just to add the calendar sync.  Extremely dissatisfied. This shouldn't be an upgrade.  Not even close to worth it.

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  • Aimee Horn

    Agreed, I NEED calendar sync as a busy professional, parent, household manager.  IT IS INSANE to charge an extra $30/month for ONE feature.  PLEASE SP reconsider this.

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  • Chris Davis

    I'll be changing my review to 1 star and no longer recommend this platform to colleagues unless calendar sync is part of the essential plan. It's a basic feature. You should have just gone with a modest rate increase for all services, I would have paid that. 

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  • Kimberly Schifano

    I agree with the comments above. I have been a loyal SP customer since opening my practice 4 years ago. I am a solo-practitioner and do not need the highest tier features- I ONLY need the google calendar sync. It is ridiculous to have to pay $30 more for this basic feature. There is not even an option to add the calendar sync for a small upcharge. This is ridiculous. I will no longer be recommending Simple Practice to other practitioners, and I am definitely going to start shopping around for a new platform if this doesn't change.

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  • Jayson Carmona

    Agreed. I was checking my calendar today and figured out that the top tier plan ($99 a month) has the calendar sync. I have been using SP for the last two and a half years, one as a private practice. I'm not sure which marketing meeting decided this, it was not a smart decision.

    I ask Simple Practice to reconsider. If not, I will be looking for another platform to use. Very disappointed. 

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  • Paul Duke

    I am in the same boat as others on this thread.  Been using SP for about 4 years, and although it is on the high end cost compared to others services, it seemed worth it... until now.  I think SP knows there is great pain in transfering to another platform due to the practice of making it difficult to transfer the client files (they aren't the only ones who do that I think).  

    I had decided to continue using SP for at least another 5 years, but I'm hoping to find something more reasonable now.  I also wonder moving away from Stripe as the 3.25% adds up.

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  • Sabina Neem

    I am also having trouble wrapping my head around the calendar sync not being a basic included feature given that practitioners need to see their schedules….? I wish to file a complaint but I’m not sure how. Please share which other platforms you are exploring as I would like to change if this isn’t remedied.

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  • Shannon Yockey

    I have loved so much about SP over the past several years but this feature has to be reconsidered under the $69.00 plan. Does anyone have any idea how to make a direct complaint/request? I can't find a contact number or email to ask this to be directly addressed!

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  • Shannon Yockey

    Here is the link to make a request:

    https://support.simplepractice.com/hc/en-us/requests/new

     

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  • Betsey Davis

    I am new to Simple Practice after using Therapynotes for the last two years.  I liked the customizable forms option, website addition and the Wiley planners, so switched.  I understand the need to increase pricing but feel the increase is TOO HIGH for what you get.  I switched to the Essential Plan (middle tier) and added the planner option.  I ABSOLUTELY NEED CALENDAR SYNC!  Please add this back into the middle tier.  It's too hard to manage a business using an app that doesn't sync.  Awful decision on this one SP.  

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  • Amy Wu

    I agree with all these comments. The calendar sync was one function that was essential to juggling my part-time solo practice with another part-time position. At minimum, allowing for one-way calendar syncing for the lower tier plans would be helpful. I am also now in the midst of researching other EHR options and will be recommending against Simple Practice unless this feature is changed.

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  • Hugh Grant

    Simple Practice people:  please reconsider your decision to move the calendar sync function to the top tiered Plus Plan!  As you can tell from so many complaints, many of us consider it essential and expect it to be in the middle (most popular!) tier.  It is a very important feature that I am not willing to pay $30 a month for.  Also please be so kind as to respond to these complaints.  Thank you.

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  • Sara Fisher Brazier

    This seems like a clear up set and I have thought higher of SP.

    This is a basic feature in this day and age and clearly is only meant to drive people to pay more for a single feature that will never need a group practice level service. 
    Please reconsider

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  • Claire Killmer

    I understand SimplePractice needs to make money, but charging $99 a month (and not to mention having to pay the ever increasing Stripe CC fee charge), SP is increasingly becoming not worth what they are charging.

    Rather than SP spending money on developing features clinicians don't need or want, stick to the basics and charge a fair and reasonable price.

    I'm going to start a new practice mgmt. sofrware that's more reasonable and offers the basic features most clinicians want and need and start phasing my clients over to that platform. Wishing all you other clinicians the best of luck in finding a new platform.

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  • Claire Killmer

    To Add: Just did some comparison shopping and Therapy Notes (https://www.therapynotes.com/pricing/) is a good alternative of $49 a month and their credit card transaction fee is 2.7% compared to SimplePractice's rate of 3.25% AND you get your first first month free. 

    Also, moving existing clients over to TherapyNotes is super easy, because client's don't need to fill out new paperwork, just download and save the paperwork client's previously signed when first logging into SimplePractice and voilá, you're all set to start using Therapy Notes!

    And of course, Calendar syncing is available with the most basic plan of Therapy Notes too, because it's a basic feature.

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  • Paul Duke

    thanks for the info Claire! 

    My main concern is how to move the clinical session notes over!  It should also be noted that therapynotes doesn't offer online customizable intake forms (which I use). 

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  • Claire Killmer

    Great point Paul. I would recommend emailing TherapyNotes and requesting they add the feature to do online customizable intake forms. I will do the same. As for clinical session notes, you may have to download from SimplePractice, and I assume "store the files" in Therapy Notes and begin a "new chart" within Therapy Notes.

    Also, whatever features clinicians really want I'm sure Therapy Notes will jump on adding those features to their platform to take on what seems like a mass exodus of clinicians ready to leave SimplePractice.

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  • Sierra Baird

    Same here. I own 2 separate practices, and I pay for Simple Practice for each practice, but without this feature I will not be able to manage my calendars. Please consider changing this back. It is a simple feature that should be available on all levels. 

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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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