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Very disappointed by new pricing

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7 comments

  • Julie A. Rosen

    I agree with how it feels...I am looking to try another platform 

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  • Melanie O'Neill

    I also agree with how it feels, and I am also actively looking for another platform.  

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  • Jules Perkél

    All the same feels over here!  Was fuming today about this.  SP is on some "money over people" bs. 

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  • Michael Anderson

    I was on the verge of staying until I realized that I would have to jump from the basic plan all the way up to the premium for the calendar sync and text reminders. This is a comical level of a price hike.

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  • Hayden Lindsey

    Agreed 100% Michael. The calendar sync option is crucial for me to manage my business as well as my personal life. Losing that is a dealbreaker but not something I'm willing to pay $800 extra dollars a year for. I understand the cost of everything is going up and would have been willing to pay a bit more for my current "plan." But to go about it this way feels like a bait and switch.

    If they wanted to roll out a premium plan with any integrity, it would include new features as they develop their technology that we could opt in to, not basic features that we've all grown accustomed to and built our livelihoods around. This just feels like gouging longtime customers. More corporate "pay to play" nonsense.

    Big groups, agencies, and hospitals likely won't bat an eye. It's the solo practitioners that will suffer and be driven to other platforms. Very sad.

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  • Juan Pablo Ferrer

    Michael I am in the exact same boat. There is a massive disconnect here from what I imagine a lot of their customers use to what they are offering in terms of plans. The tiers do not fit real world case examples. They're going to leave a lot of money on the table with people choosing cheaper plans and losing functionality in order to stay with SP or walk away to another service.

     

    I'm fine with a $29/mo plan ultimately and paying $70x12=$840/yr for reminders and two way sync is absolutely ludicrous. As a small business owner I can't justify that kind of spending. 

    I've been a huge advocate of SP for years and this roll out plus the tier structures has me VERY wary about anything moving forward. Sunk cost fallacy is a real thing. I'll be looking at other services that make import of contacts and notes easy. 

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  • Sara

    Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

    In 2021 alone, we:

    • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
    • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
    • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
    • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
    • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

    We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

    Thank you for your feedback.

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