Selecting my new plan

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Kelly Hurley

• February 02, 2022 01:37

I'm finally getting the notices that I have to select a new plan....however....I'm being FORCED to pick the $99 rather than having options.  Where do I go to be able to select from the options rather than being forced to pick the plan SimplePractice wants me to have.  I don't mind selecting a new plan....but that price hike to $99 a month is ridiculous!! How much more will you bleed us? I don't use all the insurance stuff any longer now that I'm off all the panels. Ugh!!

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  Mary Scheib

  • February 02, 2022 03:26

  I have the same question. Reading all the comments about this price gouging--It's time for Simple Practice to respond to it's customers.  

   

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  Juan Pablo Ferrer

  • February 02, 2022 03:41

  SimplePractice recently put out numbers regarding how many of their users are private pay only or offer superbills (i.e. don't charge insurance directly) and it's a HUGE portion of their base. I honestly don't get this business decision. The listservs and text threads with other therapists that I'm a part of are blowing up.

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  Shayla M. Hilt

  • February 03, 2022 15:32

  I'm not able to choose the plan I want - it is basically forcing me to chose the highest plan. What is going on here?!?!

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  John Tinnin

  • February 03, 2022 16:45

  This feels like the government now.  Forced into something instead of being able to choose.  I guess it's not an issue of what would be reasonable and what would our steady users prefer, but rather, "We can so we will".  Awful.

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  Sara

  • February 04, 2022 21:18

  Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

  In 2021 alone, we:

  • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
  • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
  • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
  • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
  • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

  We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

  Thank you for your feedback.

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