1 parent - 2 minors won't let me add the same parents email to each minors account

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Natalie Cherry

• February 03, 2022 02:50

I am getting an error message every time I add the same parent as a contact to their 2nd kids account. I need the parent to have portal access for both of their children. When I add the parent, I get an error message "email already in use for (1st kids) name". I've reviewed every tutorial. Each kid is entered as a minor. The parent was added as a contact to the 1st kids account. There are NO emails in any of the kids accounts. Please help me resolve this. Thanks 

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  Quinten Harvey

  • February 03, 2022 16:37

  I am facing the same issue and would greatly appreciate some insight.  

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  Jamy Hunter

  • February 03, 2022 22:49

  They told me that you had to put a +1 in front of the @ sign in the email address (ie. simple.practice+1@gmail.com) to be able to add it as an additional email (and add a +2, +3, etc depending on how many kids there are).  BUT, they HAVE to log in with this exact email address or it'll take them to the first kids' account and not the correct kid (the 2nd kid).  Also, another huge problem with this is that they don't get the reminder emails for the other kids because this isn't their actual email address.  You'd think that Simple Practice would've come up with a better solution to this.  

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  Jennie Marie Battistin

  • February 04, 2022 06:03

  yes huge issue - I have a group practice of 21 clinicians and we have often several minors in practice seeing different clinicians and parents can not get into the accounts - such a headache 

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  Wellness &. Courage

  • February 04, 2022 17:55

  We have to raise the concern to them and "vote" to change this as well or they won't know that it needs to be changed.

   

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  Sara

  • February 07, 2022 23:21

  Hi Natalie,

  You can add the same contact to both minor profiles. It sounds like you may be creating the mom's profile again for the second minor which you don't need to do. Instead, when you are adding a contact to the second profile, use the search bar to search the mom's name and then select their profile used for the first client. If you do this then you will not a receive that error message. If you continue to experience issues, you can create a Help Request to have our team look into this.

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