new pricing

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Deanne Ackley

• February 02, 2022 22:59

It seems petty that calendar sync is not included with the  appointment perks which have always been part of the Essential 69.00 plan.  I think paying 99.00 for a calendar to sync is unfair, especially since it is so basic to the success of a calendar/appointment platform to begin with.

It is ugly.  Truth is, the bait and switch allegation was hard for me to see written above but in this case it just feels creepy.  How badly does Simple Practice want to interrupt the basic flow of business to gain monetarily?  

I don't want anyone to think  I don't appreciate what I have, the problem is I do!  I would like to have NOTHING more than I have now.  I understand raising my rate 10.00.  Keep my plan exactly the same and I will gladly will add 10.00 for inflation.  Nothing more for me, just for you!  

That seems fair.

 

 

 

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  Jennie Marie Battistin - Norgaard

  • February 04, 2022 06:28

  I agree the same features and increase the rate $10 would be more acceptable and also maybe $5 if you want the treatment planner; so frustrating that if you have a group practice only option is Plus or if you have a biller you have to select Plus

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  Sara

  • February 04, 2022 21:32

  Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

  In 2021 alone, we:

  • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
  • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
  • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
  • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
  • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

  We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

  Thank you for your feedback.

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