What the heck is with the new price and why am I being bullied into buying the more expensive package with features I don't want or need? This feels predatory and to top it off, there is NO WAY speak with customer service. This is unacceptable!

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Christine Poane

• February 02, 2022 23:25

This rate increase is insane and is a HUGE slap in the face to loyal customers. I now have to evaluate whether to switch to a new provider as simple practice has NO CUSTOMER SERVICE! I know I'm just shouting into the void but if anyone works here, how the heck can I talk to a human?

Disgusted with your greed,

Christine

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  Julie Rosen

  • February 03, 2022 01:34

  Call CS at 310-861-3151

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  Kevin B. Meehan

  • February 03, 2022 03:29

  I completely agree and am so angry about this. I chatted with a representative who was polite but completely unhelpful and unapologetic about this.

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  Sara

  • February 04, 2022 21:32

  Changing our subscription plans wasn't a decision we took lightly. We made the thoughtful choice to give our customers more flexibility to choose plans and features they need at every part of a practitioner’s journey, and to better reflect the value created by all the innovative features we've developed.

  In 2021 alone, we:

  • Enhanced your Telehealth experience - You can now chat with your clients during virtual appointments. We also added blurred and virtual backgrounds for a better Telehealth experience.
  • Improved your billing experience - You can now add client payments from the mobile app, and view a client’s insurance and billing details all in one place.
  • Streamlined your client documentation - In addition to adding 23 new templates to the Template Library, we also added a new feature that lets clients sign shared documentation.
  • Simplified your insurance billing - The Add Insurance Payments flow was enhanced to help you save time and reduce the number of potential claim errors.
  • Integrated your marketing solutions - In addition to the Professional Website builder, we created Monarch—a fully integrated therapist directory where you can list your practice. 

  We will also continue to uphold our commitment to providing world class customer support. Our US-based Customer Success team makes up more than 50% of our company, and we’re proud to share that we have employees who bring firsthand experience from across the health and wellness industry. To make support even more readily available, we’ve also introduced phone support and extended our chat hours.

  Thank you for your feedback.

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