Customer service and Calendar sync

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Elizabeth Eckhardt

• February 10, 2022 00:06

I sent 2 emails and tried to call twice each time in hold for 15 minutes just to be told no one can take my call. I tried the option to leave a number and was kicked back to the original line to sit in hold again! I also left 2 emails. It's one thing to increase your price but another to remove a service that was part of the original agreement and the. To have past calender entries no longer accessible. You should have kept the service for existing customers. Can't leave simple practice fast enough and disputing the charges with my bank!

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  Sara

  • February 10, 2022 20:49

  Hi Elizabeth,

  We have not removed the ability to access our Customer Success Team. Our team is currently experiencing a very high volume of requests right now and are attempting to address them as quick as possible. Additionally, our Phone Line will only put you on hold when all Phone Support Specialists are currently busy answering calls and the max amount of time that a customer can be on hold for is 15 mins.

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