We can't hear on telehealth
Answered
I am having an issue with my telehealth clients. either I can't hear them or they can't hear me. I have tried logging in and out for both of us, changing head sets or not using them, switching computers and switching to my phone. No have worked. I have had to use the telehealth for video and then phone for audio which is no good for client who do sessions on their phone.
This is unacceptable as my entire practice is virtual and there is not even tech support or customer service to call. If I'm having to use other platforms to do telehealth then I will just change platforms altogether. Why am I paying extra for something that does not work?
Please have someone contact me or fix the issues ASAP
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Hi Tricia,
I have gone ahead and created a Help Request on your behalf so that someone from our Customer Success team can follow up with you to assist with troubleshooting this. Additionally, you can always create your own Help Requests or call our Customer Success Team by clicking on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request or call Phone Support.
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