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Answered

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7 comments

  • Mildred Howard

    I am too and no answer from Support. I've been on hold for 20 minutes

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  • Cynthia Dicara

    Same occurrence here, not just you!

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  • Teka Johnson

    I wonder if this has to do with the plan updates ...

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  • Rebecca Denby

    Same. I also noticed one issue with billing. It shows that there is an invoice and a payment for today's date, but it is still showing as unpaid. 

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  • Paige Pancratz

    Same. Looks like there's a major outage according to their status page. https://status.simplepractice.com/

    Ugh.

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  • Kandy M. Smith LPC LCPC LLC

    As a backup, you can use Doxy.me.  It is free

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  • Sara

    Hi everyone,

    We received confirmation that the limited feature interruption customers were experiencing with our Telehealth platform has been resolved.While we make every effort to avoid unscheduled downtime for any feature, our third-party partner quickly addressed the interruption and we can confirm that you should be able to successfully join Telehealth sessions. We understand the importance of uptime and apologize for the inconvenience.

    Thank you again for your patience and for being part of the SimplePractice community,

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