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Shirl Herbert

• March 01, 2022 17:20

Is there a problem with video?  I am getting a blank screen.  Everything else seems to be working. I can access billing, clients and calendar.  I am having to cancel my Telehealth clients for today.  And yes.... my WiFi is working fine.

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  Kandy M. Smith

  • March 01, 2022 19:47

  As a backup, you can use Doxy.me.  It is free

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  Mildred Howard

  • March 01, 2022 17:23

  I am too and no answer from Support. I've been on hold for 20 minutes

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  Cynthia Dicara

  • March 01, 2022 17:23

  Same occurrence here, not just you!

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  Teka Johnson

  • March 01, 2022 19:20

  I wonder if this has to do with the plan updates ...

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  Rebecca Denby

  • March 01, 2022 19:23

  Same. I also noticed one issue with billing. It shows that there is an invoice and a payment for today's date, but it is still showing as unpaid. 

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  Paige Pancratz

  • March 01, 2022 19:46

  Same. Looks like there's a major outage according to their status page. https://status.simplepractice.com/

  Ugh.

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  Sara

  • March 02, 2022 23:09

  Hi everyone,

  We received confirmation that the limited feature interruption customers were experiencing with our Telehealth platform has been resolved.While we make every effort to avoid unscheduled downtime for any feature, our third-party partner quickly addressed the interruption and we can confirm that you should be able to successfully join Telehealth sessions. We understand the importance of uptime and apologize for the inconvenience.

  Thank you again for your patience and for being part of the SimplePractice community,

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