Technical issues with site

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APRIL L. COLEY, LPC

• March 01, 2022 18:44

Challenges with today's session. Unable to log into the system (me nor my clients). How will you all address this issue, sessions had to be taken over the phone. Will simple practice credit the account due to challenges/ 

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  Sara

  • March 02, 2022 23:21

  Hi everyone,

  We received confirmation that the limited feature interruption customers were experiencing with our Telehealth platform has been resolved.While we make every effort to avoid unscheduled downtime for any feature, our third-party partner quickly addressed the interruption and we can confirm that you should be able to successfully join Telehealth sessions. We understand the importance of uptime and apologize for the inconvenience.

  Thank you again for your patience and for being part of the SimplePractice community,

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