HELP SYSTEM OUTAGE

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NaTasha C. Jones

• March 01, 2022 19:05

I NEED TO SPEAK TO SOMEONE ABOUT THIS OUTAGE!!!!! 

This is affecting my business. I this issue resolved right away, or at least some indication that help is on the way. My clients nor myself are able to connect via telehealth. you click the "join now" and nothing happens on my client's phone. as for me. the connection never connects, it just says connecting. 

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  Sara

  • March 02, 2022 23:26

  Hi NaTasha,

  We received confirmation that the limited feature interruption customers were experiencing with our Telehealth platform has been resolved.While we make every effort to avoid unscheduled downtime for any feature, our third-party partner quickly addressed the interruption and we can confirm that you should be able to successfully join Telehealth sessions. We understand the importance of uptime and apologize for the inconvenience.

  Thank you again for your patience and for being part of the SimplePractice community,

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