two chaRGES FROM SIMPLEPRACTICE ON MY CREDIT CARD in febbruary 2022

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Paula F. Eagle

• March 10, 2022 16:47

I need to know why there are two CHARGES FROM SIMPLEPRACTICE ON MY CREDIT CARD in February 2022

One would be the charger for service $75.13

the other one is $7.39

What is this?

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  Sara

  • March 10, 2022 19:28

  Hi Paula,

  This is from the prorated credit that you were charged when you updated your subscription plan. On the day that a customer updated their plan, they were charged a prorated credit for the additional increase in subscription costs along with their normal subscription bill. If you have any further questions then I recommend creating a Help Request so that our Customer Success Team can assist.

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