Not Getting Help Ticket Help
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Anyone know how to get the attention of the Help Department? I have submitted 3 requests now about the same subject and all I get is half-answers, misinformation and crickets. With SimplePractice billing clients on their credit cards for payments when they have insurance and even after reversing those amounts at an expense to me, I can't get the co-pays to charge the account instead. While the nightly summary can be altered, and I do, SimplePractice is still not billing for the amount I enter, be it a nightly co-pay or the past due co-pays that didn't make it into the machine due to not having timely help from the Help Department. Charging people who have little to no income is inappropriate and I can't have my clients subjected to this cyclical process.
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Hi Koy,
Our Customer Success Team works as quickly as possible to address all Help Requests and allows customers to respond until they feel that their question has been fully addressed. If you feel like the answer you receive does not provide all of the information you need or that the Customer Success Team misunderstood you, I recommend requesting more information or re-clarifying your question. I see that in the most recently Help Request you were able to schedule a Zoom call with my colleague Erin and that she will be assisting you with this issue that you are experiencing.
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