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"We cannot connect to the room" message

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  • Sara

    Hi Sarah,

    We have noticed that when customers typically encounter this that it can be resolved by restarting your computer. If you attempt to do that and find that the issue is continuing, I recommend creating a Help Request so that our Customer Success Team can investigate and assist with resolving the issue. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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