"We cannot connect to the room" message

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Sarah Burdge

• March 25, 2022 17:31

I get this message whenever I try to start a teletherapy session. Same at two different offices. Zoom works fine.

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  Sara

  • March 25, 2022 20:16

  Hi Sarah,

  We have noticed that when customers typically encounter this that it can be resolved by restarting your computer. If you attempt to do that and find that the issue is continuing, I recommend creating a Help Request so that our Customer Success Team can investigate and assist with resolving the issue. Click on the ? icon in your account > Ask Questions > No > Contact Support > Send an Email Request.

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